Dale Carnegie

Over 100 years of proven success has made Dale Carnegie the industry leader and a true benchmark in professional training and development solutions. With over 9 million graduates worldwide, the Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviours. The methodology supports the development of skills and habits needed to sustain performance change and our trainer development process is ISO 9000 certified.

Dale Carnegie training focuses on core areas of business and people development:

  1. Soft skills
  2. Leadership
  3. Sales and customer service
  4. Organisational assessments
  5. Business improvement

Instructors combine facilitated exercises, individual presentations, situational coaching, real time feedback and peer recognition specifically designed to accelerate performance and support sustained improvement for your return on investment.

Dale Carnegie live online instructors engage learners through chat, breakout rooms and ‘coaching in the moment’. Live online classes offer the same principles taught by the same qualified trainers delivering the same transformation experience remotely as our in-person programs. Whether it be in person, online or blended learning delivery, a tailored business solution will help your teams, departments and business achieve performance excellence.

Performance Change Pathway

Dale Carnegie’s unique design and delivery framework is referred to as the Performance Change Pathway™.  By focusing on transformational performance changes in individuals and organisations, a learning journey is created that is not confined to the classroom experience alone. This framework encompasses five key components: Input, Awareness, Experience, Sustainment, and Output. These components are essential to the design and delivery of the Dale Carnegie programs and they formulate a continuous learning path for participants.

Cycle of Performance Change

Effective training begins with working on the participant’s Attitude and then leads to Knowledge transfer. Traditional training stop at this point. At Dale Carnegie, however, the most important part starts now.

It’s all about putting into Practice what the participants have learned. Therefore the participants practice new behaviour, skills and techniques, which can be implemented directly in their daily business. Meanwhile they are being coached-in-the-moment by experienced business coaches. The next stage then enhances their Skills and guarantees long-term behavior change.

For more information and to discuss the right solution for your business, contact us: