Measuring Performance

Client Engagement

Objective measurement of capability and performance is at the heart of what we do. To helps clients understand their current position and prioritise their activities, we help drive business improvement through objective data.

These include:

  • Customer Satisfaction Assessments
  • Sales performance diagnostics
  • Management effectiveness assessments
  • Customer service assessments
  • Skills testing

Customer Satisfaction Assessments

We provide fully customised customer surveys assessments, measure past and future customer service levels. The assessments deliver succinct guidance on the critical initiatives that will increase sales to existing clients by improving client engagement strategies.

Client engagement can be a competitive advantage for your organisation, including benefits such as:

  • Increased understanding of client need
  • Increased client retention rates
  • Support for building strengths and differentiating your business
  • Greater internal collaboration and teamwork
  • Profitable growth of client relationships

Sales & Service Performance Diagnostics

Diagnostic services to assess an organisation’s current position in terms of sales and service process and resources and investment decisions that will achieve best return on investment.

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Management Effectiveness Assessments

Provides guidance to team leaders, supervisors and managers to assist them maximise team potential

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Customer Service Assessments

A highly predictive JobFit assessment suitable for all customer service, retail, reception and inbound CSR roles. Measures critical customer service attributes and the ideal customer service perspective

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Skill Testing

Over 350 test subjects and 1,500 sub-topics available that can be easily and effectively screened online