Measuring Performance

What we Believe

“Measurement is the first step that leads to control and
eventually to improvement.
If you can’t measure something, you can’t understand it.
If you can’t understand it, you can’t control it.
If you can’t control it, you can’t improve it.”

Dr H.J. Harrington (1994)

Measuring Performance

Leadership & Coaching

Front line sales managers, and similar positions, are at the heart of an organisation’s success. These leaders – from mid-managers to executive level need effective skills to propel your organisation to new heights.

Our services include:

Employee Engagement Surveys

Every organisation is different and therefore every survey we create is fully customised so that our client’s stated outcomes are achieved. Importantly we focus on identifying the critical initiatives that would best contribute to increased employee engagement, individual and team performance, profitability and customer service levels.

The question we ask all clients that are intending to conduct an Employee Engagement Assessment is, quite simply, “What are the four killer questions you want answered from a survey?”. Once we have these stated objectives our team build a survey to deliver the results.

The templated assessments we provide can be customised to suit your requirements.

360 Degree Leadership Development Surveys

The 360 Leadership Development Survey is an annual evaluation of a leader/manager’s performance in the areas of leadership, people management and execution.

By measuring and comparing the perceptions of the leader/manager, their manager, peers and direct reports, we provide the information to develop a “Self Development Action Plan”. This will assist the leader/ manager to improve their leadership skills, becoming a more confident and courageous people manager.

Surveys are fully customised to meet each client’s specific requirements, including measuring whether employees are living the stated Values of their organisation.

180 Degree survey capability is also available.

Manager Coaching Assessments

This coaching/management report provides tailored coaching suggestions which help ensure that the manager tailors their treatment of direct reports appropriately, and in doing so ensures the highest possible productivity and positive employee relations.

By dramatically improving the manager/supervisor’s people management skills, employee satisfaction, employee engagement and high performer retention rates will all benefit.

Team Assessments

Team assessments help organisations diagnose and improve performance at a team level. There are a number of outputs, including what motivates individual team members as illustrated.

Measuring Performance

Talent Management

Recent studies show that traditional employment processes involve a 26% statistical accuracy in selecting a candidate or promoting an employee.
Business surveys also indicate that that typically the performance of 25% of employees in a business is inadequate.

We provide services to create objective data that is used by clients to recruit, retain and develop talent, including:

High Performance Role Benchmarks

We help clients profile their top performers to understand their “hard-wiring” that makes them so successful in their roles.

The High Performance Role Benchmarks deliver objective data that can be used to assess and improve performance of other individuals in the organisation. The following Table illustrates the critical success factors that define high levels of performance.


JobFit Assessments

Profiles International’s assessment measure the match or “fit” of an individual for the physical, emotional and skill requirements required to be successful in a particular role.

The statistical accuracy of these assessments is 81% compared to a 26% likelihood of an accurate employment decision by assessment through resume and interview. Benefits include:

  • Reduced costs of poor hiring decisions
  • Increased individual and team performance
  • Increased employee engagement levels and improved customer service levels
  • Increased management “people and team management skills” and management confidence to effectively deal with the day-today challenges posed by their direct reports.

Reports are automatically generated for coaching between manager and team member, as illustrated:

sales report

Sales Capabilities

This assessment tool builds on High Performance Role Benchmarks and JobFit assessments by also providing assessment of the unique skills required for sales related activities, i.e.

  1. Prospecting
  2. Closing the Sale
  3. Call reluctance
  4. Self-starting
  5. Working as a team
  6. Building and maintaining Relationships
  7. Compensation preference

Sales managers are providing coaching recommendations to improve performance for salespeople in these critical sales success factors.

Team Assessments

Team assessments help organisations diagnose and improve performance at a team level. There are a number of outputs, including what motivates individual team members as illustrated.