Client Engagement

Hunt Consultants works with clients to attract, retain and grow client relationships.

Some examples of challenges we assist our clients include:

  • Consistently applied client engagement models
  • Building understanding of account management teams and managers understand their client’s business objectives
  • Assisting client’s identify and improve their value in a client relationship
  • Engagement with a client at multiple levels
  • Development of regional or global client engagement teams and strategies
  • Metrics to manage lead, not lag, indicators

Examples of Lead, compared to Lag indicators are provided in the following Table.

Lead Indicators Contribute to a Strong and Accountable Culture
Lead Indicators Lag indicators
Client Relationship Metrics Sales
90 Day Rolling Service Activities Market Share
Buyer V. Seller actions Historical Growth
Sales funnel Positions, Velocity & Accuracy Performance V Budget

Transactional V Value Based

Decades of research have contributed to a common understanding in attributes of top performers in sales and account management.

Depending on the level of engagement, high value client engagement is driven by a thorough understanding of:

  • Industry trends affecting your client’s business strategy
  • Issues, challenges and opportunities your client faces in achieving their business objectives
  • How the (unique) strengths of your firm can assist its clients leverage in the context of their external environments
  • Execution opportunities, strategies and best inter-firm collaboration

These factors can directly impact the value you can deliver to your clients.

Hunt Consultants and our business partners, assist clients manage inter-related issues to do with managing & developing talent, sales performance, teamwork and culture together with a focus on management capabilities and performance management.